SAESO provides ITIL or Information Technology Infrastructure Library based services as a set of best practices for IT service management (ITSM) delivery. SAESO leverages ITIL to help clients provide structure, define a purpose and establish a focus to IT Services in the following ways.

• Aligns IT services with business needs and improve the overall quality of IT service delivery
• Emphasizes standardized processes, creating a systematic approach to various IT service lifecycle stages
• Provides a collection of guidance rather than a rigid rule book